Terms & Conditions
This section (together with the documents referred to in it) provides details of the terms and conditions on which Superstumps supplies its products and services listed on its website, www.superstumps.co.uk to you.
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Please read these terms and conditions carefully before ordering any Products and/or Services. You should understand that by ordering any of our Products and/or Services, (“camp, club, workshop, event, course, party, activity, merchandise”) you agree to be bound by these terms and conditions.
You should print (if viewing our website) and/or keep a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products and/or Services.
Definitions
Activity – means any Camp, Club, Course, Event, Workshop, Party or Activity organised and operated through Superstumps.
The Company – Superstumps
Terms and Conditions – means the terms contained in this document and any other document referred to within it.
Terms and Conditions for booking a place for your child on any Activity
Booking and Confirmation
Booking a place on any Activity, or by the Company receiving part or full payment, constitutes your acceptance of these and any associated Terms and Conditions.
The Company offers an online booking service. Once the booking form has been completed and submitted, payment in full received and the booking validated by the Company, you will be sent confirmation of your booking via the email address you have provided. Bookings are subject to these Terms and Conditions together with our website terms and conditions which are hereby incorporated. Receiving email acknowledgement of payment is confirmation of your request to book a child on a Superstumps Activity, however it does not guarantee a place on the Activity.
All bookings must be made in advance of the selected Activity start date. For safety reasons we can only guarantee a place on ANY Activity to those who have made a booking in advance. Those arriving on the day will not be guaranteed a place on the Activity.
Before booking please ensure the participant is able to attend the Activity and meets the conditions for such Activity as listed on our website.
Places at all activities will be allocated on a first come, first served basis on receipt of full payment. Bookings made online will take preference over telephone, email and postal bookings.
Anyone booking an Activity must complete a booking form providing emergency contact details and any relevant medical information in full. Any medication must be given to a Superstumps Leader before the start of the Activity with the relevant medical disclosures completed.
If your booking form cannot be accepted for whatever reason, the full amount will be promptly refunded.
Cancellation and Return Policy
All bookings are subject to the right to cancel in writing (by e-mail to us) within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking pursuant to the Consumer Protection (Distance Selling) Regulations 2000.
Outside of this fourteen (14) day period all bookings confirmed by us are final and non-refundable.
If you would like to cancel or make a change to your booking, please notify the Company as soon as possible giving full reasons why. We offer the ability to alter bookings up to 48 hours in advance subject to the availability of places at alternative Activities.
If a refund is given for an Activity in which the customer has received a discount, the new Activity booking details will be considered to ensure the discount is still applicable. If this is not the case, the various session rates will revert to their pre-discount price and a refund or credit will only be given on the balance of the over payment.
Unfortunately, we cannot offer any refunds or credits for cancellations for activities starting today or for previous sessions.
In the event that the Company has to cancel an Activity for any reason, a credit note for the full value of the booking will be issued to the person who booked or alternative provisions to run the Activity at another time or venue will be arranged and confirmed to all. If you are unable to attend at the alternatively arranged time and venue and confirm this to Superstumps, we will issue a credit note to the full value of the booking. Customers will be given as much notice as possible and wherever possible Superstumps will use all reasonable endeavours to offer alternative opportunities.
In the unlikely event that a Superstumps activity would have to be cancelled due to circumstances beyond our control, Superstumps will not be able to offer a refund or a payment in kind.
Altering Booking – Changing Date
At your request we may be able to alter your date or venue of booking, providing we have spaces at alternative Activities and you notify us of this request 48 hours before the start of the Activity. If there is a difference in price you will need to cover this cost.
Price and Payment
The price of any Products and/or Services provided by Superstumps shall be as quoted on our website from time to time, except in cases of obvious error.
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Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation of that order.
We are under no obligation to provide the Service to you at the incorrect (lower) price, even after we have sent you confirmation of order, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mis-pricing.
The Company accepts credit/debit card as methods of payment. If you arrive on the day of an Activity without an advance booking we cannot guarantee a place on the Activity. If a space is available, we may offer it upon receipt of payment in full before the Activity commences. In such cases payment must be made in cash only and you will be provided with a Receipt by the Activity Leader. You will be required to complete a form providing all the information that would have been requested if you had made an online booking. Under no circumstances will a child be accepted on to any Activity before this has been completed and payment in full has been received by the Activity Leader.
Surcharge
Superstumps reserves the right to surcharge published prices if there is an increase in the rate of VAT above 20% prior to the Activity commencing.
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We will make every effort to contact you if a child is late being picked up. If you are more than 15 minutes late to collect your child from the published camp end time for event at venue, a charge will be enforced at £1 per minute per child. Should a child that has been collected late be enrolled for subsequent days at a camp, Superstumps is entitled to cancel any further days/sessions booked and not be able to offer a refund or a payment in kind.
If no contact has been made and no one has arrived to collect the child when 45 minutes after camp closing time has elapsed, then the camp leader will contact Children’s Social Care on 03001234043.
Promotions and Discount
From time to time the Company will offer promotions. To receive the promotion you must quote the promotional code before booking or by entering the promotional code during the online booking process. This code must be redeemed and used in accordance with the terms and conditions of that promotion and these Terms and Conditions.
Sibling Discount
Sibling Discounts are at the discretion of Superstumps and are only applicable to family relatives and siblings attending the same Activity at the same time. Please contact us for details.
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You may only take advantage of one type of discount; these cannot be used in combination.
Available activities and dates / Programme changes
All information within our literature was correct at the time of print. Superstumps will endeavour to let parents know of any changes that might occur after print.
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We make every effort to adhere to the advertised Activity programmes but on exceptional occasions these are subject to change in the event of circumstances beyond our control.
No refunds will be made for activities that do not occur. Not every activity printed on our literature or on our website is available at every club, camp or workshop.
Drop off and Collection Procedures
Parents/Carers/Guardians are required to make arrangements for their child to be collected at the agreed time of the Activity ending. Should Superstumps incur costs due to a customer not collecting their child on time, any costs may be passed on to the customer.
The Company must receive written notice if any child will be arriving at an Activity unaccompanied by an adult, or leaving the Activity unaccompanied. This can be done via email to superstumps@hotmail.co.uk or by including the information during the online booking process.
In the event that somebody different is to collect a child at the end of the camp, please ensure that Superstumps Activity staff are kept informed of the new collection arrangements.
The Activity Leader’s direct number is displayed on the sign in desks.
Personal Property
Unfortunately, our staff do not have the facilities to store valuable items securely at any of our sites and therefore it is important that you ensure children do not bring valuable toys and belongings to any Activity. We understand that in certain circumstances Parents/Carers/Guardians may require their child to be in possession of a mobile phone. Any mobile phones brought to any Activity by a child will be collected and stored by a member of staff at the beginning of the Activity and returned at the end.
Superstumps will accept no liability for loss, damage, vandalism or theft of personal property owned by you or your child during the performance of our Services, including but not limited to, vehicles, bicycles, jewellery, personal music players, personal games consoles, mobile phones, items of clothing or shoes.
Any belongings left behind after an Activity will be handed to a member of staff at the venue where possible, or will remain at the venue in the Activity space. However, we cannot guarantee the return of lost items. To facilitate the return of lost property, please ensure that all personal items, including all clothing, are clearly labelled with the participant’s name.
Child Protection
All Superstumps Activity Leaders hold current DBS certification.
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The Company operates a zero tolerance policy to discrimination or bullying of any kind. Every participant involved in an Activity is of equal value and entitled to equal access of opportunity.
Superstumps staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse Superstumps staff will act in accordance with our Child Protection Policy. A copy is available on request.
In order to prevent children taking unauthorised images of other attendees, their mobile phones will be collected at the start of the Activity and returned at the end. Superstumps will accept no liability for loss, damage, vandalism or theft of mobile phones owned by you or your child.
Film/Photography
From time to time Superstumps may take photographs/film of our events. The purpose of this media is solely used for training, marketing and promotional purposes.
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Parents/Carers/Guardians who do not wish for their children to be photographed or filmed must make Superstumps aware of this at the time of booking or in writing before the Activity starts. Where possible Superstumps will inform Parents/Carers/Guardians at the start of the Activity.
Superstumps will hold all data in accordance with its Data Protection and Privacy Policy.
Data Protection
Superstumps acts as a data controller for the purposes of the Data Protection Act 1998. To process your booking we need to collect personal details about you and all the participants on your booking. It is your responsibility to ensure that you have permission to pass on these details.
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By registering for any Superstumps service or booking any Superstumps Activity you are accepting the way in which we process and use your information. If you object to your personal information being processed or transferred as described in Superstumps Privacy Policy, please do not register for nor use Superstumps services. Our Privacy Policy can be viewed online or is available on request.
Health and Safety
A full risk assessment will be carried out before any Activity takes place at a new venue. Superstumps Activity Professionals hold a current Emergency First Aid Certificate issued by an appropriate body.
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By agreeing to these Terms and Conditions you are providing consent for an Activity Professionals to administer any and all necessary first aid to your child as required at any time.
It is the Parent/Carer/Guardian’s responsibility to ensure appropriate clothing is worn and/or available for their child for the Activity being undertaken and weather conditions. Sun cream should be applied before arriving at the Activity and must not be brought to the Activity.
We also reserve the right, exercisable at our discretion, to exclude your child from any Activity for such period as your child is ill or appears to be ill and where we believe that illness to be contagious.
First aid and Medical Information
When completing a booking for any Superstumps service, all medical conditions that a participant may have must be fully disclosed during the booking process. Any further information you would like to inform us about please email superstumps@hotmail.co.uk
If full information about medical or physical conditions, or behavioural matters, is not provided before the start of the Activity, it may result in the participant being excluded from certain activities. If we cannot obtain the appropriate medical information we may have to cancel the booking and no refund will be paid.
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All information given will be treated with the strictest confidence. Please view our Privacy Policy for more information.
In the event of an accident, a member of Superstumps staff will administer first aid to children at the Activity in our care. The emergency services will be called if necessary.
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All essential medication must be handed in to the Superstumps Activity Leader at the beginning of each session/day for safe-keeping together with a completed Permission to Administer Medicine form which is available to be completed when dropping off your child.
Parents of children carrying Epipens must note this on the booking form and, in accordance with Ofsted recommendations, arrange for a qualified medical practitioner to demonstrate the use of the Epipen to the on-site first aider / camp leader on the child’s first day at a Superstumps Activity. If this is not possible then we will accept a demonstration given by a Parent/Carer/Guardian instead.
Please refer to our Medicine and 1st Aid Policy, a copy of which is available on request.
Nuts and Allergies
Superstumps will our best to ensure that there are no nuts in the setting, however we cannot guarantee that there are absolutely no traces of nuts in any snacks/packed lunches provided by the Parents/Carers/Guardians of other participants.
If your child has any allergies it is your responsibility to ensure these are recorded in the medical information requested during the booking process and declared to the staff member in charge. The Company requires Parents/Carers/Guardians to provide either a) written advice from a doctor (GP), which explains the condition, defines the allergy triggers and any required medication, or b) a copy of the current/most recent Health Care Plan or Risk Assessment provided by the child’s school. For children with an allergic condition, Parents/Carers/Guardians are responsible for the provision of Epipens which must be supplied in a transparent, sealable bag or plastic container labelled with the name and photograph of the child and handed to the Camp Leader during registration. Where applicable, a Permission to Administer Medication Form must be completed prior to the Activity date.
Special Needs
It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at Superstumps events. We request that Parents/Carers/Guardians of children with special needs contact superstumps@hotmail.co.uk to discuss how Superstumps can best accommodate their child, and consider whether any special arrangements need to be made.
Behaviour and Exclusion
We reserve the right to exclude or refuse any person, at any time prior to, or during any Activity, if, in our opinion, the participant is not compatible with the general enjoyment and objective of the Superstumps Activity e.g. bullying, disruptive or aggressive behaviour.
No refund will be made for any remaining days booked. The Parent/Carer/Guardian will be responsible for meeting any additional costs involved.
Liability
Neither Superstumps, nor any personnel authorised by it, nor the school or facility at which the Activity is being held, will accept liability for the personal injury, or the death, of any participant, howsoever caused. Neither Superstumps, nor any person involved with the organisation and/or delivery of Superstumps services, will accept liability for loss or damage to any property belonging to a participant. Superstumps does not accept any responsibility for any losses or additional expense due to injury or sickness whilst at an Activity.
Insurance
Superstumps has Public Liability insurance with cover provided by Protectivity Insurance covering liability in respect of injury, loss or damage to third party persons or property for a limit of indemnity of £10,000,000.
Other than in relation to death, personal injury, or property damage, where Superstumps or its Activity Professionals is proven to be negligent, Superstumps’s liability to you is limited to the booking fee paid by you.
Policies and Procedures
A copy of all our policies and procedures is available upon request.
Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us shall be mainly electronic. We shall contact you by email or in writing or provide you with information by posting notices on our website. For contractual purposes, you agree to this means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communication be in writing. This condition does not affect your statutory rights.
Notices
All notices given by you to us must be given in writing to Superstumps, 9 St Vincent Drive, St Albans, AL1 5SL or via email to superstumps@hotmail.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
Equal Opportunities
Superstumps is an equal opportunities employer and welcomes all children regardless of their gender, ability, race or religion. Every participant is of equal value and is entitled to equal access of opportunity.
Feedback and Complaint Procedure
Superstumps is committed to ensuring every participant has a great experience at our events. If you are happy with our service please let others know.
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In the unlikely circumstance that you should not be entirely happy with the service Superstumps provides, please write to us at superstumps@hotmail.co.uk within 7 days of your child’s attendance on the Activity. Your feedback and concerns help us develop and improve the services that we provide. We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. Refunds will only be issued if Superstumps is proven to be in breach of its Terms & Conditions.
Information
The information on this site is updated regularly. However, we hereby exclude any warranties (whether expressed or implied) as to the quality, accuracy, efficacy, completeness, performance, and fitness for a particular purpose of the site.
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These Terms and Conditions form the entire agreement between you and Superstumps.
By booking an Activity with Superstumps you are acknowledging your full acceptance of these Terms and Conditions and confirm that you have not relied on any other representation other than those contained within these Terms and Conditions.
If any term within these Terms and Conditions is found to be unenforceable by a competent Court then such term shall be struck out but the remaining terms within these Terms and Conditions shall continue in force to the full extent permitted by law.
These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the Courts of England.